Ordering Process

Because everything at SLS Creative is made to your requirements, the order process is a little bit different. Here I’ll explain the process.

There are two different ways of placing an order, the first (and easiest!) is right here at www.sls-creative.com – just add your items to your basket, and head over to the checkout to complete your order with PayPal, or by bank transfer.
At this stage, you’ll have the option to check out as a guest, or create an account. It’s always better to create an account so you can check back and find out what stage your order is at, and whether you need to provide any further details.
The second method, is to contact me through Facebook, I can then book your order onto my system manually and send you an invoice via PayPal.  If you order this way though, you won’t be able to track your orders progress through the website.

So you’ve placed your order – awesome!

Generally, the lead time on orders is 3 weeks. This can vary, depending on whether I have a sale on, or even more orders on than usual. You’ll know how long the current lead time is by the header on the website, and by the check-box you must tick when checking out.

The first stage your order goes to is “Order Placed”. This means your order has been received and is booked in. If you haven’t given me any information at the time of placing your order (such as custom requirements for your stationery / uploading your logo) then you’ll receive an email over the next couple of days with a document detailing what you need to provide. Please read this. It’s super important that you complete the information and get it back to me as soon as you can, to prevent any delays with me completing your order.

Next up, is processing. Three weeks have ticked by, and you’ve been super patient (which I really, REALLY appreciate). You’ve provided me with all the information that I asked for, and I’m ready to get cracking on your order. At this stage, I’ll set up proofs for you, and pop them over to your email address. It’s very important you check these, as once you’ve approved them then I can’t make any further changes. If you do need something changing that’s no problem, just drop me an email letting me know what you need and I’ll get fresh proofs sent back to you.  I will never print your items unless you have approved the proofs, so do make sure you reply, even if they’re spot on first time.

So we’ve probably gone back and forth a couple of times at this stage getting your items 100% perfect, and now your order has progressed to ‘Proofs Approved’. At this stage I’ll schedule your order in on the next available printing day (these are Tuesdays and Thursdays, I’ll let you know which you’re booked in for). Generally, your order will dispatch that day.

Next up, is shipped! That means your order has left the studio and is winging its way to you. Keep an eye on your post. If you haven’t received your order 5 days after the status changes to shipped, please drop me an email.

Other Order Statuses

Sometimes, you might see a different status next to your order. This can mean one of a few things:

Information Requested: This may mean that you haven’t provided any info / uploaded your logo with your order. I’ve emailed you the document requesting further information but haven’t heard back from you. It could also mean that I’ve emailed you asking a question about some of the information that you’ve provided. Check your order notes, or drop me an email on stacey@slscreative.com to find out what I need from you to proceed. At this stage your order is still open and you’ll be scheduled straight back in as soon as I have the information.

 

On Hold: If I have requested information (see above) and not heard back from you for 4 weeks after I am due to start your order (generally 7 weeks after placing the initial order), your order will be placed ‘On Hold’.  This means your order has been moved to the back of the queue, please drop me an email with the information that is required, and your order will return to ‘order placed’ status, and start the above process again (3 week lead time).

Payments

Payment must be made in full at the time of ordering, either via PayPal or by Bank Transfer. The lead time commences from the date of payment. For manual orders made via Facebook your invoice will remain open for 48 hours before being cancelled.

Payment Plans are available, but must be set up via PayPal. Please email me or drop me a message via Facebook to organize your plan. Lead time on payment plans commences from the date of the final payment.

Changing your mind

If you change your mind during the Lead Time which is generally 3 weeks from the date of ordering you can request to cancel your order and receive a refund. Once your order has begun processing then it cannot be refunded, this also applies to orders at ‘Information Requested’ and ‘On Hold’ statuses.

Shipping

SLS Creative uses Royal Mail / Parcelforce to send the majority of our parcels, however MyHermes, DPD and Yodel may be used if your order exceeds 5kg. If you have a preference as to which delivery provider is used, please contact stacey@slscreative.com prior to placing your order to request this.

Please ensure that you have entered the correct delivery address when placing your order. SLS Creative cannot be held responsible for and will not replace parcels which have been sent to addresses which were inputted incorrectly at the time of ordering.